We strive to ensure your satisfaction with every purchase. However, if you need to return a product, we are here to help. Please review the following refund policy to understand our return and refund processes.
Conditions for Returns
We accept returns under the following conditions:
The product must be in its original, unused, and unwashed condition.
All original labels and packaging must remain intact.
Return requests must be submitted within 30 days of receiving the product.
Return Process
To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our customer service team via email or phone, providing your order number and the reason for the return.
Receive Return Instructions: We will respond within 48 hours with a return address and further instructions.
Ship the Item: Return the product to the provided address, ensuring your order number is included in the package.
Return Shipping Costs
If the return is due to a product defect or an error on our part, we will cover the return shipping costs. We may request photos for verification.
If the return is for other reasons (e.g., change of mind or incorrect purchase), you will be responsible for the return shipping fees.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5-8 business days.
The refund will be issued to the original payment method. The time it takes to reflect in your account depends on your payment provider.
Exchange Policy
We do not currently offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
The exchange process follows the same steps as the return process. Contact our customer service team first to obtain return authorization.
Special Cases
If you receive a product with noticeable quality issues, contact us within 30 days of delivery and provide photos and a detailed description. We will offer a return or refund based on the situation.
If your order is lost or damaged during transit, notify our customer service team immediately so we can investigate and resolve the issue.
For any questions or further assistance regarding our refund policy, please feel free to contact us.
Contact us
Email:[email protected]